00:18:58 Jon Stine: Welcome, Rainer -- thanks for tuning in! 00:20:49 Boris Volfson: Hello everyone 00:21:01 Laura Miller: Hello! 00:21:01 Janice Mandel: Hi Boris! 00:21:08 Boris Volfson: 🦀 Baltimore calling 🙂 00:21:18 Emily Troutner: Greetings from E.T. - Emily Troutner in Soggy California 00:21:34 David Urbanic: Hello Everyone! 00:21:50 HARRY PAPPAS: Good Day to all 00:22:19 Nagendra Goel: Hello. Nice meeting everyone. Nagendra Goel from GoVivace McLean VA 00:33:12 Jim Larson: type your questions and comments to the panelists here. 00:34:50 mi Novak: great demo! 00:36:30 Leslie Pound: Great diagram. Is it built in real time? 00:36:58 Jim Larson: Leslie, we created it before the demp began. The chat bot just displayed it 00:37:15 Leslie Pound: gotcha 00:37:40 mi Novak: Will slides be available afterward? 00:37:55 Leslie Pound: Would be an amazing testing tool if it could be generated.. or even extended to more services in customer services 00:37:58 Jim Larson: yes 00:38:48 Jon Stine: The content (recording, slides) will be stored and available (very soon) at https://www/openvoicenetwork.org 00:39:18 Jay Ashbaugh: Is the pattern of this demo similar to that of a responsive IVR... using a navigational tree and routing? 00:39:39 Jim Larson: Leslie, that wuld be nice. we didn't build the sequence generation tool. we will check if we can do it in real time 00:40:53 Leslie Pound: Can an event belong to an agent? 00:44:02 Jim Larson: Jay, it "delegation involves more than just routing. I may include discoveriy (figuring out where to go next), invoking the new conversational assistant, and then transferring control. 00:44:45 Jay Ashbaugh: Thank You Jim - nice work 00:46:27 Jim Larson: Leslie, any agent may initiate a nevent 00:46:38 Janice Mandel: Cool capabilities. How can we consider the source to gauge the quality of information obtained? 00:47:16 Laura Miller: This is truly great work! Many ethical considerations - fascinating. 00:48:25 Jon Stine: Janice, thanks for question -- we're working toward that through both the Open Voice Network's Trustmark Initiative (webinar next week, same day-time) and further advances from this interoperability team. Stay tuned. 00:48:25 Leslie Pound: Love the ability to add other considerations 00:49:26 Leslie Pound: This can be textual too, yes? 00:49:48 Jim Larson: Laura, OVON has a major effort on ethics 00:50:19 Janice Mandel: Jim, I'm happy to say Laura is now a member of the EUTF 00:50:19 Nagendra Goel: can you send the link in chat? Great initiative, but it needs some thoughtful review. 00:50:32 Laura Miller: I have no doubt - just thinking out loud (in text). Exciting work here! 00:50:58 Leslie Pound: Make this first slide: Principals / Philosophy 00:51:17 Janice Mandel: Truly great work here 00:51:39 Leslie Pound: principles. 00:51:59 Jon Stine: Nagendra, thanks -- would love your review . . . code at GitHub/openvoicenetwork . . . this presentation will be stored at www.openvoicenetwork.org 00:52:08 Jim Larson: Nagendra, link to chat sould be availablel with a recording of the video 00:52:23 Simon Kingaby: How are you securing the conversation? How can you exclude/include parts of the history? I.e. send the pharmacy history to the pharmacy but not the others 00:53:34 Leslie Pound: Are there “competing” standards in this area? 00:55:01 Simon Kingaby: Is Amazon going to implement this in Alexa? Or is this way to early to say? Or can I implement this in my Alexa skills? 00:56:04 Janice Mandel: Assuming there will be competing assistants, some with true expertise, will we be able to request specific agents? 00:56:09 Laura Miller: How is the confidence score given and is that transparent to users?And should I interpret it to be confidence in the response? (I saw it on one of the code screens.) 00:56:21 HARRY PAPPAS: How would you secure a conversation between a patient, care giver, family member and the pharmacist / payer? 00:56:43 Jim Larson: Leslie, one of our goas is to establish protocol standards for each of the three patterns, delegation, channeling, and mediatiion 00:56:48 Laura Miller: Can it forget conversations? 00:58:45 Nagendra Goel: I think Authentication - identity management - will need more fields covering various modalities such as password, biometrics, etc and then will need to be graded by the level of trust also. 01:01:40 Laura Miller: I'm an ethicist, and we're working on all of these trust issues. I'm in the OVON ethics group. 01:01:45 Jon Stine: Nagendra, we agree. That team meets bi-weekly on Fridays -- would love your insights! 01:02:41 Nagendra Goel: Would love to be a part if I can help. We are pretty active in conversational space. 01:03:40 Janice Mandel: Thank you so much for this outstanding demo! 01:03:50 Boris Volfson: Nagendra: https://openvoicenetwork.org/join-the-open-voice-network/ 01:03:51 JT LaGrand: Thank you 01:03:52 Simon Kingaby: I think the answer to the Alexa question was that I would have to implement in my skills. 01:04:42 mi Novak: great job ! 01:04:49 HARRY PAPPAS: Thank you to all. I received lots of education today. 01:04:57 Laura Miller: Thank you!! 01:05:12 Emily Troutner: Thank you ALL for a great presentation. - ET 01:05:14 Simon Kingaby: Thanks, as always!